Shipping & Return Policy

Shipping

We hope our items to be accessible to everyone, we offer free shipping for certain order value.

Logistic Partner

We engage Pos Laju to deliver your orders.
Once order is shipped, we will provide the tracking numbers for your order. Items can be tracked via Track & Trace (Pos Laju Site)

Return Policy

We carefully inspect all our products and package well before shipping. If an item does arrive damaged or parts missing, please notify us within 7 days of item arrival.

Please take note that we do NOT accept return for any of the following reasons. Please make sure your order is correct before proceeding payment.

• Change of mind
• Wrong size or color
• Order by mistake
• Lack of information, do not know how to use

Before shipping back any item to us, please contact hello@exhibit-at.com or +6016-3119298 (Call or WhatsApp), and provide us with the following information;

• Order Number:
• Your name:
• Contact Number:
• Email Address:
• Reason of Return: Defect / Wrong item / Damaged in transit / Others (please send us details)

*Any item returned without prior notice will be rejected and NO refund and exchange will be made.

Eligibility

To be eligible for a return, your item must be ;

• Brand-new condition
• Unused
• Original tags, packaging, manufacturer’s container, documentation, warranty card, and all accompanying accessories.
• Item purchased as part of a set, or multiple item pack must be returned as the whole set

Please take note that the return does not fulfill the above criteria cannot be processed or refund.

Non-returnable item

Several types of goods are exempt from being returned, such as;

• Perishable goods such as food, flowers
• Newspapers or magazines
• Some health and personal care items
• Gift cards
• Sale / Clearance items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item purchased with our discount coupon

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

Upon receiving return approval from our end, please mail your item(s) to:

86A, Jalan Burhanuddin Helmi,
Taman Tun Dr. Ismail,
Kuala Lumpur, 60000, Malaysia

You will be responsible for paying for your own shipping costs for returning your item, unless otherwise you receive approval from our end. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to original method of payment, within a certain amount of days.

Delivery charges are non-refundable.

Paypal Refund

For purchases made using PayPal, returns can only be processed online and refunds will be credited directly to your PayPal account. We will not be able to process PayPal returns in store.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@exhibit-at.com.

Contact Information

If you have any questions or require further assistance, please contact;

EXHIBIT ASIA TRADING
hello@exhibit-at.com
Office: +603-7731-3311
WhatsApp: +6016-3119298